Avoid the Costs of Hiring the Wrong Employee
The costs of hiring the wrong employee include:
risk & liability
Damaged customer relationships
86% of customers who had a bad experience with a company will not do business with them again, but only 4% ever report that unsatisfactory experience.
40% of customers said improved interaction with staff was a main driver in them doing repeat business.
73% of customers stated they give up on a brand due to rude or incompetent service.
Accepting Hiring Mistakes as Part of ...