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Hiring the Wrong Person Costs What?

Avoid the Costs of Hiring the Wrong Employee The costs of hiring the wrong employee include: replacement costs risk & liability Damaged customer relationships 86% of customers who had a bad experience with a company will not do business with them again, but only 4% ever report that unsatisfactory experience. 40% of customers said improved interaction with staff was a main driver in them doing repeat business. 73% of customers stated they give up on a brand due to rude or incompetent service. Accepting Hiring Mistakes as Part of ... Read more