Category: Blog

Don’t Just Set Goals – Start Setting Intentions

| Blog

Your business may have goals, but do you or your business have intentions? Setting an intention is different than setting a goal. Goals are focused on defining success or failure, it is focused on the future and what you want to achieve in the future. An intention is more about the present, it isn’t the…more

How to Deal With Customer Complaints

| Blog

Problems will happen in any business, but it is how you respond to problems that will determine your company’s reputation. Being prepared with a plan of how to handle customer concerns and complaints can help ensure that everyone in your organization is on the same page with your company’s approach to customer satisfaction and how…more

Your Business Data Could be Held for Ransom

| Blog

Everyone thinks that it couldn’t happen to them; their business is too small or too secure to be the target of a cyberattack. However, stories about businesses that are having their data held for ransom are on the rise and are probably under-reported. Small businesses lose an average of 80K a year to cybercrime, according…more

How to Spark Joy and Implement Marie Kondo’s Techniques in Your Business

| Blog

I am sure that you have heard of Marie Kondo by now. Kondo has an organization method, the KonMarie method, that she explains in her a successful book, The Lifechanging Art of Tidying Up: The Japanese Art of Decluttering and Organizing, and popular show on Netflix. The KonMarie method has been sweeping across the US…more

How Turnover is Linked to Hiring Practices

| Blog

Business owners and managers all agree that turnover can be a massive waste of time and resources. So how to reduce employee turnover? Leaders around the world are constantly looking for ways to improve hiring efficiency, and many agree on additional screening before hiring is one of the key ways to reduce employee turnover. But…more

How to Retain and Engage Your Employees

| Employee Retention

Do you think it would be valuable to know what your employees are thinking? Think how helpful it would be when choosing whom to hire and fire. While that may seem impossible, there are specific principles and tools that can help you unravel your current and prospective employees’ thoughts. It is not only enlightening information…more

The Biggest Mistakes a Leader Can Make

| Blog

Every leader wants to do the best job they can, but leadership is a learned skilled. We all will make mistakes, especially early in our career or when we are in new territory. Aside from the obvious things that you should avoid, there are more nuanced characteristics that can make a huge impact on your…more

The Search and Competition for Soft Skills

| Blog

The recent PwC Annual CEO Survey discussed one of the biggest perceived business threats – the availability of key skills. This threat ranked ahead of other things like the speed of technological change and changing consumer behavior, and 82% of CEOs in the US ranked it as the biggest concern. The level of concern varied…more